Shipping policy

Shipping Policy

Effective Date: 1 July 2026

Thank you for shopping with us. We are committed to delivering your orders quickly and safely. Please read our Shipping Policy to understand how your order will be processed and delivered.

Order Processing

Orders are processed after they are confirmed.
Orders are typically processed within 1 business day.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

We aim to deliver all orders within 3 to 5 business days after order confirmation.

Please note that delivery times are estimates and may be affected by:

Public holidays
Weather conditions
Courier service delays
Remote delivery locations
Other unforeseen circumstances

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Dropshipping Fulfillment

Our Shopify store operates using a dropshipping business model. Orders are fulfilled and shipped through our trusted supplier, Markaz.

Once your order is confirmed, it is sent to our fulfillment partner for processing, packing, and dispatch.

Order Tracking

If tracking information is available, it will be shared with you once your order has been shipped.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding in such situations.

Damaged or Missing Orders

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery. Include your order number and clear photos (if applicable), and we will work to resolve the issue as quickly as possible.